by RTi Research | Apr 25, 2017 | Brand Strategy, Client Service, RTi Blog, Uncategorized
What does it mean to delight customers? It means not just meeting customer expectations, but exceeding them. It means creating surprise and a positive emotional reaction that drives favorable word of mouth, especially in social media. That’s hard work and sets a... by RTi Research | Oct 9, 2014 | Analytics, Client Service, Market Research Industry
Asking is always the best way to obtain information from another human being. This was the main idea of a very interesting presentation given by University of Chicago Professor Nick Epley at the recent CASRO Annual Conference. The bottom line is that we humans wildly... by RTi Research | Sep 30, 2014 | Client Service, Market Research Industry, RTi Research
Midnight the night before the conference: Thoughts racing around my head: “What was I thinking when I suggested that we exhibit at the 2014 Corporate Researchers Conference?” “What do I know about manning a booth?” While selling research is definitely in my job... by RTi Research | Sep 16, 2014 | Client Service, Market Research Industry, RTi Research
RTi Research is proud to be named a “2014 CT Top Workplace” as published in Hearst Connecticut Newspapers on Sunday, September 15th. Based upon an employee survey completed this past April by Workplace Dynamics, RTi is among the highest ranked small... by RTi Research | May 23, 2012 | Client Service, Market Research Industry, RTi Research, Social Media
On Tuesday, May 15, 2012, RTi held its second annual Client Symposium in NYC. Thirteen senior level corporate research clients met with RTi leadership and with Simon Chadwick and Ian Lewis of Cambiar Consulting to learn, discuss, and share “Practical...